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Tagged as: Customer

19 Jul
2019

When customer is Angry

At some moments customer service job can be a challenge. Dealing with different people and trying to meet their expectations is not an easy task. It takes patience, sharp intellect and I would even say wisdom to navigate through the various customer moods and still provide a professional service.There is

18 Jul
2019

Customer Service Skills

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos There are certain customer service skills that every employee must master if they are

18 Jul
2019

Customer Experience Strategies

:”Customer Experience is the next competitive battleground.It’s where businesses are won or lost.” -Tom Knighton Customer experience (CX) refers to a customer’s perception of their overall interactions with a company. Since customer expectations are higher than ever, customer experience has become a key driver of customer retention and acquisition. Comparatively,