“A self-service solution doesn’t mean you don’t offer customer service.On the contrary, self-service is a way to enhance” – Shep Hyken Customer service organizations have to make self-service easy and effective. It must connect the customer to the right answer or resolution. Self-service should be delivered when the customer is
Customer Support
When customer is Angry
At some moments customer service job can be a challenge. Dealing with different people and trying to meet their expectations is not an easy task. It takes patience, sharp intellect and I would even say wisdom to navigate through the various customer moods and still provide a professional service.There is
The New Definition of Customer Support
“We believe a customer service shouldn’t be just a department: It should be the entire company” -By Tony Hseh,Ceo of Zappos Customer support isn’t the same thing as customer service, although it employs customer service techniques. And it’s not the same thing it was 50, 20, or even 5 years
Customer Service Skills
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos There are certain customer service skills that every employee must master if they are
Customer Experience Strategies
:”Customer Experience is the next competitive battleground.It’s where businesses are won or lost.” -Tom Knighton Customer experience (CX) refers to a customer’s perception of their overall interactions with a company. Since customer expectations are higher than ever, customer experience has become a key driver of customer retention and acquisition. Comparatively,
6 Ways to Make Every Interaction With Customers Fantastic
:”Courteous treatment will make a customer a walking advertisement” -By James Cash Penney Your customers today have high expectations — and if your business can’t meet them, they’re going to leave you for your competitors. If that sounds harsh, well, it is. In addition to getting a product or service
5 Simple Strategies to Reduce Customer Effort for better customer experience
:“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz We already know that the secret for organizations to increase customer loyalty is by improving the customer experience by focusing on the way customers feel. A key factor in doing
How to Talk to Your Angriest Customers
“Feedback is great for telling you what you did wrong. It’s terrible at telling you what you should do next.” ~Evernote CEO Phil Libin Harsh words are not always indicative of insight. Customer complaints are not always a sign that something is wrong. Be that as it may, great feedback
5 Reasons Why Customer Service is “The Most Important” For Any business
“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” -W. Edwards Deming Businesses know that providing positive experiences for buyers can dramatically impact their growth. But, often customer service takes a back seat to the daily demands of